Insurance coverage has made strides in bettering buyer interactions, however extra work stays to be completed—and the stakes are rising greater.
This Talkdesk Analysis™ report, primarily based on a survey of insurance coverage CX professionals, sheds new insights into insurers’ ambitions for bettering buyer expertise and the steps they’re taking—or plan to take—to realize them.
Right here you’ll study extra about how:
- Insurers intention to raise buyer and worker experiences to bolster loyalty.
- Disconnected interactions and low high quality help undermine buyer expertise.
- Making use of synthetic intelligence for CX enhances service accessibility, consistency, and high quality.
- Empowered workers can navigate and clear up advanced buyer points.
Who ought to learn this? Insurance coverage professionals working in CX, contact facilities, customer support, operations, expertise or info.