Overview
From sluggish correspondence by means of the mail and arduous in-person doc verification to instantaneous textual content messaging and signing paperwork on-line, the way in which injured staff’ claims are processed has gotten vastly quicker and extra environment friendly by means of developments in digital applied sciences. Because the tech has progressed, so have staff’ expectations of the claims course of — all the things from wanting to trace the standing of their funds on an app to receiving funds immediately and instantly to their checking account or a debit card.
On this temporary whitepaper, Will Scheffler, Senior Vice President and Director of Claims for The American Fairness Underwriters, Inc. (AEU), describes the evolution he’s seen over three a long time of overseeing claims and shares perception into how AEU harnesses tech to maintain employers and staff engaged and knowledgeable all through the method.
